DISCLAIMER: If you are having any problem with your oxygen equipment that is causing the oxygen concentrator to display a warning light, contact us 904-379-0408 before attempting to do any service yourself. Never try to fix your concentrator yourself or you may void the warranty on the equipment. Mayhugh's employs...
Support Articles
Oxygen: My portable concentrator is not always dispensing oxygen. Is there something wrong with my device?
DISCLAIMER: If you are having any problem with your oxygen equipment that is causing the oxygen concentrator to display a warning light, contact us 904-379-0408 before attempting to do any service yourself. Never try to fix your concentrator yourself or you may void the warranty on the equipment. Mayhugh's employs delivery...
CPAP: My insurance is denying payment because of non-compliance. What does this mean?
Most insurance companies have a “compliance period” of 90 days from the time you receive your new device. A compliance period is set up by an insurance company to be sure you’re using and benefiting from the equipment they are providing for you. If for some reason you decide to...
Billing: What is “capped rental”? At what point do I actually own my equipment?
Certain medical equipment such as cpap machines, wheelchairs, and nebulizer machines are billed by Medicare using what is called “capped rental”. Capped rental means Medicare pays for the total cost of your equipment over a period of 13 months. During that time the equipment is considered a “rental”. If for some reason you no longer need that piece of equipment before the 13 month period is up, you’ll simply return the equipment to us and no more payments will be collected. After 13 months you own the equipment.
Billing: I’d like to transfer service to or from Mayhugh’s Medical. What do I need to do?
To transfer service to Mayhugh’s from another provider we will need all the documentation from your previous provider. This can be requested by us or sent by your doctor, but the easiest way is for you to request this from your current DME provider as they are likely to have...